Shipping Policy
Our Shipping Service
No matter where you live, we are committed to offering you the best shipping options. We deliver to hundreds of customers worldwide every day and strive to provide services of the highest level.
Processing Time
Please allow us 1-2 business days to process your order before shipment (excluding public holidays and weekends). The processing time may vary depending on the actual situation.
If your shipping address is questionable, or if your order is flagged as a high-risk order, processing may be delayed. In such cases, we may require proof of identification to verify the billing information.
Standard Shipping Time (Estimated)
10-15 days (varies depending on the destination country).
Premium Shipping Fee
If you choose the expedited shipping option, a shipping fee of $40 will be charged. We will use DHL or FedEx for delivery, and the arrival time depends on the shipping carrier, typically taking 5-10 days.
Please note that because logistics are handled by FedEx/DHL, there may be a 3-4 day delay in updating the tracking information. Please be patient, and we will send you the tracking number via email as soon as it becomes available.
Expedited Shipping Fee
The expedited shipping fee is $10, with an estimated delivery time of 8-14 days (varies depending on the destination country).
Priority orders will be shipped using our standard logistics, which reduces delivery time by 1-2 days compared to the free shipping option.
Track Your Parcel
We recommend registering an account on our website to track your order.
Parcel Tracking Website: https://www.17track.net/en (Please note that it may take 1-3 days for tracking information to be updated).
Friendly Reminder: If you live in an insecure location, please choose your shipping method carefully. Standard shipping does not require a signature, and packages may be left in a location deemed secure by the mail carrier. We are not responsible for undelivered packages due to incorrect addresses. A 10% restocking fee will be charged if the item is returned to us.
Taxes and Duties
Your order may be subject to customs or import duties upon arrival in the destination country. These charges must be paid by the recipient. Unfortunately, we have no control over these charges, and we cannot estimate their amount as customs policies and import duties vary from country to country.
Customs duties are usually a percentage of the total value of the goods, typically between 3% and 9%. While we try to reduce the declared value of the package to lower taxes and fees, you may still be required to pay some customs fees.
If you have any questions, please feel free to contact us.