CarPlayKits Support
Lifetime Warranty
Reliable protection for your CarPlay adapter, with clear coverage, simple claims, and responsive support.
Who Is Covered
Warranty applies only to the original end purchaser and is non-transferable.
Warranty Terms
Coverage begins from the original purchase date and must be verified by receipt, invoice, or transaction record.
What We Cover
Manufacturing defects in materials and workmanship within the covered warranty period.
Covered Components
How to Submit a Warranty Claim
Send an email to support@carplaykits.com with your valid purchase proof, clear product photos or videos, and a detailed description of the issue.
Our support team will review the case, assist with troubleshooting, and confirm the appropriate resolution.
What This Warranty Does Not Cover
Commercial or Unauthorized Use
Commercial use, rental use, fleet vehicle use, or unauthorized resale scenarios.
Physical Damage & Daily Wear
Scratches, dents, abrasion, discoloration, cracks, bending, breakage, drops, extrusion, or external impact.
Improper Operation & Modification
Unauthorized disassembly, modification, circuit alteration, incompatible vehicles, faulty USB ports, unstable power, or incorrect installation.
Environmental & External Damage
Water damage, liquid ingress, moisture, overheating, corrosion, oxidation, dust accumulation, or extreme temperature damage.
Man-made & Accidental Damage
Damage from pets, sharp objects, heavy pressure, fire, liquid spillage, overvoltage, abnormal current, or external force.
Normal Aging & Compatibility Changes
Slight heating, minor signal fluctuation, interface aging, vehicle system upgrades, or third-party system restrictions.
Usage & Protection Advice
Use the adapter in a well-ventilated car environment. Avoid long-term high-temperature exposure, water splash, heavy extrusion, and leaving the device plugged in when the vehicle is turned off for long periods.
Resolution Options
Repair Service
Repair defective products or internal components using authorized support solutions.
Product Replacement
Replace the product with an identical or equivalent model when applicable.
Refund Support
Issue partial refunds, store credit, or full refunds based on the situation.